Terms of Service

1. Who we are and what these Terms cover

These Terms of Service ("Terms") are a contract between you ("you", "Customer") and D AGE Technology (SSM registration no. PC0005997-A), a sole proprietorship registered in Malaysia, trading as Social Kirin ("Social Kirin", "we", "us"). They govern your access to and use of our website, application and services (the "Service"). By creating an account, connecting a social media account or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service for an organisation, you confirm you have authority to bind it.

2. Eligibility and business use

The Service is provided for business and professional use. You must be at least 18 years old and able to form a binding contract. The Service is not offered for personal or household consumer use.

3. The Service

Social Kirin provides AI-assisted tools to moderate comments and messages on social media accounts you connect, including spam and abuse detection, hiding or flagging comments, drafting or sending replies in your configured brand voice, sentiment insights and related workflows. Currently supported platforms are Instagram, Facebook Pages and YouTube; supported features differ by platform and depend on what each platform's APIs permit. We may add, change or remove features, and we will give reasonable notice of changes that materially reduce functionality you have paid for.

4. Your account

You must provide accurate information, keep your credentials confidential, and are responsible for activity under your account. Tell us promptly at hello@b2bautomator.com if you suspect unauthorised access.

5. Connected platforms

• You authorise us to access and act on the Instagram, Facebook and YouTube accounts you connect, limited to the permissions you approve, so we can read comments and messages and perform the moderation and reply actions you enable.
• You confirm you own or are authorised to manage each connected account, and that you comply with the platforms' terms and policies, including the Meta Terms and Platform Terms, the Instagram Terms of Use, the YouTube Terms of Service and the Google API Services User Data Policy. By connecting a YouTube channel, you agree to be bound by the YouTube Terms of Service.
• Platforms can change or withdraw API access, rate limits or permissions at any time. We are not responsible for features that stop working because a platform changes its rules or access, but we will tell you where we reasonably can.
• You can disconnect any account at any time (see Section 14 and our Data Deletion page).

6. Your responsibilities for moderation and automation

• You decide how the Service acts. You configure rules, thresholds, templates and which actions run automatically and which require your review. You are responsible for those settings and for actions taken under them.
• You are responsible for having any notices, consents or lawful basis needed to moderate and reply to comments and messages on your accounts, including for your followers and other third parties, and for complying with laws that apply to your business (advertising, consumer protection, privacy).
• We recommend reviewing AI-drafted replies, especially for sensitive topics, until you are confident in your settings.

7. Acceptable use

You agree not to:

• break any law or any platform's rules, or use the Service to send spam, unsolicited messages or deceptive content;
• use the Service to harass, threaten or discriminate against people, or to suppress legitimate criticism in a deceptive or unlawful way;
• impersonate any person or organisation;
• connect accounts you are not authorised to manage;
• collect, scrape or harvest data about individuals beyond what the Service provides, or use platform data for surveillance, profiling or advertising;
• upload malware, probe or bypass our security, or interfere with the Service;
• reverse engineer the Service or resell or sublicense it without our written permission;
• use output of the Service to build or train a competing AI model.

8. AI features and their limits

The Service uses AI that can make mistakes, such as wrongly hiding a legitimate comment or missing a harmful one, and drafted replies may be inaccurate or inappropriate. AI output is provided to assist you and is not professional advice. You remain responsible for the content published through your accounts. We do not use your content, your followers' content, or data from Meta or Google APIs to train AI models, as described in our Privacy Policy.

9. Fees and billing

9.1 Plans and price

Fees are shown on our website or at checkout and are charged in US dollars (USD). Prices exclude taxes (such as Malaysian Sales and Service Tax or VAT/GST where applicable), which you are responsible for.

9.2 Payment

Payments are processed by Stripe. Subscriptions are billed in advance monthly or annually and renew automatically until cancelled. You authorise us and Stripe to charge your payment method. If a payment fails, we may suspend the Service until it is resolved.

9.3 Cancellation

You can cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then.

9.4 Refunds

Fees are non-refundable except where required by law or where we state otherwise in writing. If you believe you were charged in error, email hello@b2bautomator.com within 30 days and we will review it in good faith.

9.5 Free trial

New customers receive a 7-day free trial. You can cancel at any time before the trial ends and you will not be charged. If you provided a payment method at sign-up and do not cancel before the trial ends, your payment method will be charged automatically for the plan you selected, and your subscription will continue under Section 9.2.

9.6 Price changes

We may change prices on at least 30 days' notice. Changes apply from your next renewal, and you may cancel before then.

10. Your content and our licence to it

You keep all rights in the content on your accounts and in your configuration ("Your Content"). You grant us a limited, non-exclusive, worldwide licence to host, process, analyse and transmit Your Content solely to provide, secure and support the Service to you. This licence does not allow us to use Your Content to train AI models or for advertising, and it ends when your content is deleted under our Privacy Policy.

11. Our intellectual property and feedback

The Service, including software, design, the Social Kirin name and logos, and documentation, is owned by us or our licensors and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms. If you give us feedback or suggestions, we may use them without obligation to you.

12. Privacy and data protection

Our Privacy Policy explains how we process personal data. For content from your connected accounts, we act as your processor and process it only on your instructions to provide the Service. If you need a data processing agreement, email hello@b2bautomator.com.

13. Third-party services

The Service depends on third-party services (including Meta, Google/YouTube, Supabase, OpenRouter and Stripe). We are not responsible for their availability, content or policies, and your use of them is subject to their own terms.

14. Suspension and termination

• You may stop using the Service and close your account at any time. You can request deletion of your data at hello@b2bautomator.com.
• We may suspend or terminate your access if you materially breach these Terms or the platforms' rules, if required by law or by a platform, if non-payment continues after notice, or if your use creates a security or legal risk. Where reasonable we will give notice and a chance to fix the problem first.
• On termination your right to use the Service ends, and we delete your data in accordance with our Privacy Policy, except where we must keep records by law. Sections that by their nature should survive (including 10, 11, 15, 16, 17 and 18) will survive.

15. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the Service will be uninterrupted, error-free or that AI output will be accurate. Nothing in these Terms excludes rights that cannot be excluded under applicable law.

16. Limitation of liability

To the maximum extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data; and (b) our total liability for all claims relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or wilful misconduct.

17. Indemnity

You agree to indemnify us against third-party claims, losses and reasonable legal costs arising from your breach of these Terms, your violation of law or a platform's rules, or Your Content or the settings and automated actions you configure, except to the extent caused by our breach or negligence.

18. Governing law and disputes

These Terms are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction over any dispute arising from them, except that either party may seek urgent injunctive relief in any competent court. Before starting formal proceedings, please contact us at hello@b2bautomator.com so we can try to resolve the matter in good faith.

19. Changes to these Terms

We may update these Terms. We will post the new version with a new "Last updated" date and, for material changes, notify you by email or in the Service at least 30 days before they take effect where practicable. Continuing to use the Service after the effective date means you accept the updated Terms.

20. General

These Terms and the documents they reference are the entire agreement between us on their subject. If a provision is unenforceable, the rest remains in force. Failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a business transfer. We are not liable for failures caused by events beyond our reasonable control.

21. Contact

D AGE Technology (SSM no. PC0005997-A), trading as Social Kirin
Lintang Mayang Pasir 1, Bandar Bayan Baru, 11950 Bayan Lepas, Pulau Pinang, Malaysia
Email: hello@b2bautomator.com