For lean support & community teams
Coverage around the clock without stretching your team thinner
Small community and support teams are asked to be everywhere at once. Comments get triaged after tickets, which means a public complaint can sit unanswered for hours while it gathers agreement. Social Kirin handles the first pass so your team arrives at the threads that actually need judgement.
What is actually going wrong
- Comment moderation is the first thing dropped when ticket volume rises.
- Public complaints sit unanswered overnight and attract agreement in the replies.
- There is no consistent record of which comments were escalated and why.
What changes with Social Kirin
- Repetitive questions and obvious spam handled without a human reading every comment.
- Negative and sensitive threads flagged for review with sentiment context.
- A consistent handling standard that does not depend on who is on shift.
The parts that do the work
Automated first-pass triage
Spam is hidden, routine questions are answered, and anything flagged is queued for a person.
Sentiment-based escalation
Negative sentiment and configured keywords trigger escalation instead of an automated reply.
Multi-language coverage
Replies and classification cover six languages, so a lean team is not blocked by an inbox in a language nobody on shift speaks.
Moderator roles
Separate moderator access from admin access, so shift staff can handle comments without touching account settings.
Questions from lean support & community teams
Ready in about five minutes
Connect a channel, pick a moderation preset, and let the AI handle the first pass. Every plan starts with a 3-day trial and no credit card.
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